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» Description |
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Two-Year Extension of Limited Warranty - for all Notebooks & Netbooks THAT COME WITH A 1 YEAR FACTORY WARRANTY EXCEPTLINUX OS NETBOOKS. The upgrades must be purchased and registerd within 90 days of the netbook purchase. Excludes extension of International Traveler's Warranty. Does not cover batteries, upgradesor accessories used with the covered netbook. Prepays freight from repair depot.
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» Attributes |
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| General Information | |
| Manufacturer | Acer, Inc |
| Manufacturer Part Number | 146.AB820.EX2 |
| Manufacturer Website Address | www.acer.com |
| Service Name | Extended Service Agreement |
| Product Type | Service |
| Service Information | |
| Service Type | Maintenance - Replacement - Electronic and Physical Service |
| Service Details | Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time
Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problems
Free software support via phone for 90 days from the date on which the notebook or tablet is purchased
Repair or replacement of defective hardware with factory-refinished parts or p
roducts
Overnight parts exchange for in-stock customer-replaceable parts
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| Service Availability | 14 Hours/Day x 5 Days/Week Phone Support |
| 9 Hours/Day x 2 Days/Week Phone Support |
| Response Time | 1 Day - ( Business Day ) |
| Service Duration | 2 Year |
| Product Support | Notebook |
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