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» Description |
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Three years notebook total unit - This is for units that have a 3 year limited warranty already.
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» Attributes |
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| Service Availability | 9 Hours/Day x 2 Days/Week |
| 14 Hours/Day x 5 Days/Week |
| General Information | |
| Manufacturer | Acer, Inc |
| Manufacturer Part Number | 146.AD339.004 |
| Manufacturer Website Address | www.acer.com |
| Service Name | Total Protection Upgrade |
| Marketing Information | Acer notebooks come with a one-year or three-year standard limited warranty that provides hardware technical support. |
| Product Type | Service |
| Service Information | |
| Service Type | Maintenance - Replacement - Electronic and Physical Service |
| Service Details | Runs concurrently with limited warranty. Total Protection Upgrade covers the cost of a replacement unit if, as determined solely by Acer, the covered notebook cannot be repaired. Prepays freight to and from repair depot. Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time. Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most
common hardware problems. Repair or replacement of defective hardware with factory-refinished parts or products. Overnight parts exchange for in-stock customer-replaceable parts.
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| Service Availability | 14 Hours/Day x 5 Days/Week |
| 9 Hours/Day x 2 Days/Week |
| Response Time | 1 Day - ( Business Day ) |
| Service Duration | 3 Year |
| Product Support | TravelMate: 6292, 5720, 6370, 6337, 6635, 6969, 6565, 4720, 6396, 6218, 6213, 6756, 6851
Aspire: 8920, 6920 |
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